Return Policy

We ship Mondays and Tuesdays to avoid your wine being stored in warehouses or trucks that are not temperature controlled over the weekend. If you require a package to be shipped on a different day, please notify our office at 503-687-1180 or by emailing info@eminentdomaine.com.

With all packages containing alcohol, an adult signature from someone 21 or older is required at the time of delivery. We recommend shipping to a business address of a FedEx/UPS location to ensure easy delivery. We are unable to ship to PO Boxes.

You will be emailed tracking information once the carrier scans your package. The tracking information will be sent to the email you provided in the shipping address field. Check to be sure that it does not get caught in your spam filter or another inbox. Please check directly with the carrier for the most accurate delivery estimate so you can ensure someone is present to sign for your wine.

The carrier will make three delivery attempts before returning the package to Eminent Domaine. If you know you will not be able to sign at the time of delivery, or if you receive a notice the package missed its attempted delivery, please reach out directly to the carrier service or info@eminentdomaine.com. You may be able to arrange to pick up the package at a local facility or have the package delivered to an alternate address.

If you wine is not successfully delivered and is returned back to us, we will contact you to arrange reshipment. Please note, if your wine is returned to us, you will be charged the shipping cost required to re-send the package.

Our primary carrier is FedEx. We can ship via UPS upon customer request.